FAQs

Lunology is a consciousness and wellness brand that offers products and resources designed to support your journey of self-discovery, intuition, and cosmic connection. We bring together knowledge, culture, and consciousness through carefully curated tools and teachings.

Once your order ships, you will receive a tracking number via email. You can use this number to track your package through our shipping partner’s website. If you haven’t received tracking information within 2-3 business days, please contact us.

We deliver across Saudi Arabia via Aramex, typically within 3–5 business days. Shipping is a flat 40 SAR within the Kingdom and 90 SAR for international orders. Once your order ships you’ll receive tracking details. For any shipping questions, email us at info@lunology.shop.

We accept mada, Visa and Mastercard cards, in addition to Apple Pay, through our secure payment gateway. You can also pay later with Tabby or Tamara.

Digital products are delivered instantly via email after purchase. You’ll receive a download link or access credentials to view your digital content. All digital products come with lifetime access and future updates.

We want your order to reach you in perfect condition. Because of the nature of our products, purchases are considered final once the order is placed, so we kindly ask you to review the product details before confirming.

If an item arrives with a manufacturing defect, or is not what you ordered, your rights are fully protected. Please contact our customer service and we will take care of it. Full details are on our Refund Policy page.

While we don’t currently offer one-on-one consultations, we do provide comprehensive digital guides and resources. For specific questions or guidance, feel free to reach out to us via email or WhatsApp.

Absolutely! Our products are designed for seekers at all levels, from complete beginners to experienced practitioners. Each product includes clear instructions and guidance to help you get started on your inner journey.