At Lunology, we value your trust and treat your privacy as a trust placed in our hands. This policy explains how we collect, use, and protect your personal data when you use our website or purchase our products, in line with the Personal Data Protection Law of the Kingdom of Saudi Arabia.
1. Information We Collect
We may collect the following types of data:
- Identity & contact data: name, email, mobile number, and shipping address.
- Order data: details of the products you buy and your order history.
- Payment data: processed directly through secure payment providers; we do not store your full card details on our systems.
- Technical data: IP address, browser type, and pages visited, collected automatically via cookies.
2. How We Collect Your Data
We collect your data in two ways: directly from you when you create an account, complete an order, or contact us; and automatically as you browse the site through cookies and similar technologies.
3. How We Use Your Data
We use your data for the following purposes:
- Processing, fulfilling, and delivering your orders.
- Communicating with you about your order or enquiries and providing support.
- Improving our site, products, and your experience with us.
- Sending offers and newsletters with your consent; you can unsubscribe at any time.
- Meeting regulatory and accounting requirements.
4. Legal Basis & Consent
We process your data based on your consent, to perform the contract with you, or to fulfil our legal obligations. You may withdraw your consent at any time without affecting the lawfulness of processing carried out beforehand.
5. Sharing Your Data
We do not sell your personal data. We may share it, to the minimum extent and for operational purposes only, with: courier companies to deliver your orders, payment providers to complete your transactions, and technical service providers who help us operate the site — only as necessary and under confidentiality obligations, or where required by law.
6. Cookies
Our site uses cookies to improve your experience, remember your preferences, and analyse site performance. You can control or disable cookies from your browser settings, noting that disabling some of them may affect certain site functions.
We also use third-party advertising and analytics cookies from Meta (Facebook and Instagram) and TikTok to measure the performance of our advertising campaigns and to show you relevant content. These cookies may collect information such as your device and browsing activity and share it with those platforms.
When you first visit our site, a consent banner lets you accept or decline these non-essential cookies. No advertising or analytics cookies are activated until you choose “Accept all”, and you can change your choice at any time via the “Cookies” option shown on the site.
7. Data Retention
We keep your data for as long as necessary to fulfil the purposes described in this policy, or for the period required by accounting and legal regulations, after which we securely destroy or anonymise it.
8. Data Security
We apply appropriate technical and organisational measures to protect your data from unauthorised access, disclosure, or alteration. Despite our continuous care, no method of transmission over the internet can be guaranteed 100% secure.
9. Your Rights
Under the Personal Data Protection Law, you have the right to:
- Be informed of how your data is processed and to access it.
- Request correction or updating of inaccurate data.
- Request deletion of your data when no longer needed.
- Obtain a copy of your data and have it transferred.
- Withdraw your consent to processing or object to it.
To exercise any of these rights, simply contact us at the email below, and we will respond within the statutory period.
10. Children’s Privacy
Our site is intended for adults, and we do not knowingly collect data from children under the legal age. If we learn that such data has been collected without a guardian’s consent, we will promptly delete it.
11. Changes to This Policy
We may update this policy from time to time to keep pace with the development of our services or regulatory requirements; updates take effect once published on the site.
12. Contact Us
For any question about your privacy or to exercise your rights, we are happy to hear from you by email: info@lunology.shop.